Privacy Policy

Data Controller

Uniro B.V. is the data controller responsible for your personal data. Our company is registered in the Netherlands under company number 91528364, with VAT number NL834760592B01. We are located at Schoolstraat 107, 1383 RF Almere, Flevoland, Netherlands.

As a Dutch company, we comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws in our processing of personal data.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, postal address, and project details when you contact us for renovation services. We also collect technical data through cookies and similar technologies when you visit our website, including IP address, browser type, device information, and usage patterns.

We collect this information when you:

• Fill out contact forms or request quotes through our website
• Call or email us directly about our services
• Enter into a contract for renovation services
• Visit our website and interact with our content
• Subscribe to our newsletter or marketing communications

How We Use Your Information

We explain how we use your information to provide and improve our renovation services. The use of your data is based on legitimate business interests, contractual necessity, or your explicit consent. We process your personal data for the following purposes:

• To respond to your enquiries and provide quotes for renovation services
• To perform our contractual obligations when you engage our services
• To communicate with you about your projects and provide customer support
• To process payments and maintain financial records
• To improve our website functionality and user experience
• To send marketing communications where you have consented
• To comply with legal obligations and regulatory requirements

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to perform our renovation services
• Legitimate interests: For business operations, customer service, and website improvement
• Consent: For marketing communications and non-essential cookies
• Legal obligation: For tax records, safety compliance, and regulatory requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• With trusted subcontractors and suppliers who assist in delivering our services
• With professional advisors such as lawyers, accountants, and insurance providers
• With regulatory authorities when required by law
• With service providers who help us operate our website and business systems

All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods include:

• Customer enquiries and quotes: 2 years from last contact
• Contract and project data: 7 years after project completion (for warranty and legal purposes)
• Financial records: 7 years as required by Dutch tax law
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 26 months maximum

After these periods, we securely delete or anonymise your personal data unless longer retention is required by law.

Your Rights

Under GDPR and Dutch data protection law, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request transfer of your data in a structured format
• Right to object: Object to processing based on legitimate interests or for marketing
• Right to withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided in the contact section below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission on our website
• Secure servers and regular security updates
• Access controls and staff training on data protection
• Regular backups and disaster recovery procedures
• Incident response procedures for data breaches

While we strive to protect your personal data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website usage. For detailed information about the cookies we use, please refer to our Cookie Policy.

You can control cookie preferences through your browser settings or our cookie consent banner. Essential cookies necessary for website functionality cannot be disabled.

International Data Transfers

We primarily process your data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us using the following information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.